Preparing for Controversy

OUR FIRST STEPS TO RESOLVING A PUBLIC COMPLAINT

In the Parsippany-Troy Hills School District in Parsippany, N.J., we have developed a review process for dealing with public complaints. There are four levels.

• First level: The matter should be addressed by the complainant to the teacher, who will arrange for a conference to discuss the issues in question. The result of the discussion is to be reported by the teacher to the principal.
  
  
• Second level: If the matter has not been resolved satisfactorily at the first level, the complainant may request a conference with the principal.
  
  
• Third level: If a satisfactory resolution is not achieved through the discussion with the principal, a request can be made in writing for a conference with the superintendent. The request should include (1) the specific nature of the complaint and (2) the action the complainant wishes to be taken. Following the conference, the superintendent shall respond to the complainant in writing with her or his resolution of the complaint.
  
  
• Fourth level: If the superintendent’s resolution is considered unsatisfactory to the complainant, the latter should request in writing a hearing by the school board. The board, after reviewing all pertinent data, shall provide the complainant with its decision within 30 days.